Customer Service Representative - Employment Application
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Court One Athletic Clubs is a great place to begin, grow - or continue - your career! We are actively seeking qualified candidates to fill the role of Customer Service Representative at or Lansing/Okemos locations.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in our members' shoes and advocate for them when necessary. Problem-solving, reliability and a "team player" mentality are what ensures a Customer Service Representative's success. If you enjoy meeting and helping others, appreciate flexible scheduling and a free club membership, this position could be a great opportunity to learn, grow and advance within our organization.

Compensation for our part-time positions are based on work experience, qualifications and availability.

Responsibilities: (including but not limited to)

  • Manage large number of incoming calls
  • Demonstrate extensive knowledge of all club facilities, schedules and equipment to current and prospective members.
  • Identify and assess members' needs to achieve satisfaction
  • Build sustainable relationships and trust with members through open and interactive communication
  • Provide accurate, valid and complete information by using the methods/tools provided
  • Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution
  • Keep records of customer interactions, process accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage members and guests
  • Maintaining locker rooms, lobby and other areas of the club

Requirements

  • Strong phone contact handling skills and active listening
  • Member orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma (or equivalent)
  • 18+ years old

Thank you for your interest in Court One!

Name
Are you authorized to work in the U.S.?
Have you completed the following level of education: High School Diploma or Equivalent (GED)?
Are you willing to undergo a background check, in accordance with local law and regulations?
Have you ever been convicted of a crime? If so, what?
Do you have your own reliable transportation?
Are you looing for a part-time position to maintain through this next season and potentially longer?
Generally, this position offers 18-35 hours per week, based on business needs and employee work ethic. How many hours a week are you able to work or do you feel would be ideal?
Are you available to work weekdays, after 5pm?
Are you available to work weekends?
Have you worked in a customer service setting in the past?
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